Contact Us

Please feel free to contact us with any queries you may have regarding Clacton Factory Outlet, our stores, facilities or up and coming events. We look forward to hearing from you.

Contact us:

Clacton Factory Outlet
Stephenson Road West
CO15 4TL

T: 01255 479595



Marketing and Media Enquiries:

Sarah Bristow

T: 0161 602 8239



Our Customer Service Charter

What Can You Expect From Us:

Clacton Factory Outlet is committed to providing a high standard of customer service that will be timely, accurate and accountable, and responsive to customer needs.

When you come into contact with a member of Clacton Factory Outlet Staff, we will:

  • Greet you politely and identify ourselves by name
  • Be calm and patient
  • Deal with your questions promptly
  • Treat you with respect and courtesy
  • Listen carefully to you, so that we may understand and respond to your needs appropriately
  • Communicate in a clear and concise manner, and know when to speak and when to listen